FAQs

Frequently Asked Questions

General Information

Either way is fine. We have some clients that stay and do their own thing and others like to leave, as it can be a little noisy. 

Of course, you can! Setbacks or emergencies can happen, but we do require a 24-hour notice, so we don’t charge you a $35 fee.

No, we provide everything necessary to clean your home. 

No! You can cancel with us whenever you please. We only ask that you give us 24-hour notice.

Yes. We take this very serious and only hire background-checked, reference-checked cleaners. 

Fully insured, licensed, and bonded. 

Yes, all Custom Maids Inc. cleaners are fluent in English.

We work from Monday to Friday, between 8:00 AM and 5:00 PM.

We accept payments in cash, checks, cards, and PayPal. You can choose to pay in advance or leave the money in your kitchen in an envelope.

We can help! Just call us one day in advance, and we can rearrange your service for some extra time.

We love pets! We don’t have any problem cleaning homes with your pets home!

We will fix anything you are not satisfied with, that is out 100% satisfaction guaranteed promise to you!

We have been making homes beautifully clean for over 20 years now!

Yes! Your next cleaning will be FREE if you refer to us someone that booked a service. There’s no limit so you can refer to as many people as you liked and receive lots of free services.

No, but it is appreciated.

Gift certificates

Schedule your cleaning service online and use the gift certificate code in the discount field. Or, if you want further help you can call our office at 479-806-4852.

Anyone can use a gift certificate just by placing the code in the discount field, so that means that you can re-gift it or transfer it. However, due to the nature of the gift certificate, we are unable to do a refund.

Trust & safety

QUALITY: if you’re not happy with the results of your cleaning service, please call us within 24 hours and we will make arrangements to come back and fix things up for you.

Breakage: Our cleaners are very careful in every cleaning service and treat with delicacy and respect our clients’ belongings. However, accidents can happen. We will inform you immediately and cover the damage after the value is verified.

Pricing & policies

When you pay by credit or debit card, the charge occurs at the completion of your cleaning service.

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