FAQS

Many of our clients are away while we are cleaning, but you can be home if you like. When you aren’t at home, you can leave us the keys or the alarm code. We’ll take good care of them.

Of course, you can! Setbacks or emergencies can happen, but we do require a 24-hour notice, so we don’t charge you a $35 fee.

You don’t have to worry about that. We provide the cleaning staff with everything they need to do their job. They are familiar with our tools, equipment, and different kinds of cleaning products, from green-friendly ones to professional-grade chemicals.

No. You’re free to cancel whenever you want, but let us know 24 hours in advance, at least.

We take our job very seriously. That’s why we only hire background and reference-checked cleaners, as well as experience and the right attitude.

Fully licensed, insured, and bonded. Can’t be otherwise.

Yes, all Custom Maids Inc cleaners are fluent in English.

We work from Monday to Friday, between 8:00 AM and 5:00 PM.

We accept payments in cash, checks, cards, and PayPal. You can choose to pay in advance or leave us the money in your kitchen on an envelope.

We can help! Just call us one day in advance, and we can rearrange your service for some extra time.

We love pets! We don’t have any problem cleaning homes with pets in it. However, if you have skittish pets, they better be in another room while we work, especially when we are making noise with the vacuum cleaner.

Within the first 24 hours after your service, we can return to your home to fix any problem that you detect. It’s our 100% satisfaction guarantee.

We always strive to do things right. Custom Maids is a legitimate business operating under the law. Every cleaner is insured and bonded, and we cover the homeowner’s possessions and the health of our employees.

We take responsibility for any accident involving the damage of your property. However, we prefer not to clean irreplaceable or valuable objects, so please put them in a safe place while we work.

We’ve been cleaning for more than 20 years now!

Yes! Your next cleaning will be FREE if you refer to us someone that booked a service. There’s no limit so you can refer to as many people as you liked and receive lots of free services.

No need to, but it’s appreciated.

The price of your standard cleaning will vary depending on the square footage of your home (precisely, the part of your home that will be cleaned). If you want an accurate quote check out our online system or call our office at 479-806-4852.

When you pay by credit or debit card, the charge occurs at the completion of your cleaning service.

Yes we do! Often, our new clients receive monthly discounts and occasionally we send emails that contain discounted cleanings.

Generally we don’t offer refunds. Our commitment is to do the job right the first time or to provide a second visit at no charge if we missed anything.

Always expect quality work from us. If you are dissatisfied with the results, call us within the next 24 hours and we will fix things up.

Call our office at 479-806-4852 if you have problems submitting your discount code.

We accept cash, checks, and all major credit and debit cards. Payment is always due at time of service, unless you make arrangements otherwise.